COMPLAINTS PROCEDURE
If you have a complaint in relation to any of the services that Wisecall offers you should contact:

The Claims Manager
Wisecall Claims Assistance Ltd
Vermont House
Vermont Road
Washington
Tyne & Wear
NE372SQ

Tel: 0808 1781899

Should you remain dissatisfied, you can ask for your case to be referred to The Financial Ombudsman Service at:

South Quay Plaza
183 Marsh Wall
London
E14 9SR

This referral service is additional to your contractual rights under this Insurance.