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Complaints

 

COMPLAINTS PROCEDURE


If you have a complaint in relation to any of the services that Wisecall offers you should contact:

 

The Claims Manager
Wisecall Claims Assistance Ltd
St Andrew's House
Riverbank Road
Sunderland
SR5 3JU

Tel: 0845 873 5500
 

Should you remain dissatisfied, you can ask for your case to be referred to The Financial Ombudsman Service at:

 

South Quay Plaza
183 Marsh Wall
London
E14 9SR


This referral service is additional to your contractual rights under this Insurance.

 
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